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Create Payment Request for a Buyer

As a Sevi Agent (Seller Rep), you can create payment request of orders on behalf of your customers.

Follow these steps:

1. Open Payment Request​

From the first intance you will be shown the payment request screen or tap on New the + sign.

Agent Home

2. Start a New payment Request​

Tap + to open the order form.

Create Order Form

3. Fill in Order Details​

On the order form, complete the following fields:

  • Select Seller → Choose the seller who will fulfill the order. (Mandatory)
  • Select Buyer → Choose the buyer for the order. (Mandatory)
  • Order Amount → The total amount requested by the buyer on the order. (Mandatory)
  • Invoice Upload → Attach invoice or supporting documents (optional).
Order Details

4. Create Payment Request​

Once all details are filled in:

  • Tap Create Order whereby a modal will slide up for you to select the buyer payment methods as shown below example of Lipa Na Sevi, a Full Credit Option.
Order Details Modal request payment optionsOrder Details Modal request payment option 1Order Details Modal request payment option 1 final screen
  • The buyer will get a notification in their Sevi app Payments section under Important Action with a confirm button.
  • When tapped, it will display a modal:
    • Order Amount
    • Seller Name
    • Order Number
    • Payment Methods

5. Share Payment Request to Customer​

You can be able to share payment information either via QRCode or Whatsapp as shown below:

QRCode share paymentWhatsapp share payment

6. ✅ Buyer Confirms the Payment​

When the seller delivers the order, the buyer must tap Confirm in their app.

  • Lipa na Sevi (Pay with your Sevi credit limit) - This is a full credit option if buyer limit sustains the full order amount.
  • Split Pay (Pay a bit now and the rest later) - This is an option whereby if the order amount exceeds buyer's available credit limit, so they can pay the topup via M-pesa or Sevi Wallet and the rest will be paid by Sevi using the available credit limit.
  • Lipa Direct (Pay with M-pesa or your Wallet balance) - This is Same as Cash payment.

Sample Screens for Buyer Confirming Payment Methods

1. Lipa na Sevi​

Payment Request Notification on paymentsConfirm Payment Screen Payment OptionsConfirm Payment Screen Full Credit option 1Confirm Payment Screen Full Credit option 1 final screenPayment success confirmation screen

2. Split Pay​

Payment Request Notification on paymentsConfirm Payment Screen Payment OptionsConfirm Payment Screen Split pay option 2Confirm Payment Screen Split pay option 2 final screenSplit pay success screen

3. Lipa Direct​

Payment Request Notification on paymentsConfirm Payment Screen Payment OptionsConfirm Payment Screen Lipa Direct option 3Confirm Payment Screen Lipa Direct option 3 final screenConfirm Payment Screen Lipa Direct option 3 final screen mpesa promptPayment success confirmation screen
tip

Remind the buyer to only confirm payment of the order once delivery has been fulfilled by the seller. (Depending on the seller terms)