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Payments Overview

From your Agent Home, tap on Payments to see a list of all payment requests created for your buyers.

1. View All Payments​

  • The Payments screen shows all payment requests created by you for your customers.
  • Each order will display:
    • Buyer Profile
    • Order Value
    • Created Date
    • Seller Name
    • Order Status
    • Order Number
Agent Home Payments Tab Payments List

2. Filter Payments​

Use the Filter button at the top of the Payments screen to view specific payment request types:

  • Show All → Displays every payment request.
  • Quote (Pending) → Payment request that have been created but not yet confirmed.
  • Awaiting Shipment → Payment request confirmed but orders not yet delivered.
  • Delivered → Orders delivered to the buyer (awaiting payment if Pay Later).
Payments Filter

3. Open Payment Details​

  • Tap on any payment request in the list to view full details.
  • The details screen includes:
    • Order Value
    • Seller Name
    • Buyer Name
    • Created Date
Payment Details

4. Manage a Payment Request​

From the payment details screen, you can:

  • ✏️ Edit Payment → Update order amount if needed.
  • ❌ Cancel Payment → Cancel the payment request if it’s no longer valid.
  • 📲 Request Payment → Send a direct request to the buyer to pay immediately via M-Pesa.
Payment Edit Action Payment Cancel Action

5. ✅ Request Payment via M-Pesa​

If the buyer still hasn’t confirmed payment and they want to pay directly:

  • Tap Request Payment.
  • The buyer will receive an M-Pesa prompt on their phone to complete the payment instantly.
Request Payment