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Create a Payment Request

As a seller, you can create and send a Payment Request for the orders to your buyers directly through the Sevi App (Company Account).

1. Open “Payments” Section​

  • From your Payments Screen, tap Request Payment.
  • Or From Accounts then tap Request Payment.
Create Payment Request on Seller Accounts Create Payment Request on Payments

2. Enter Order Details​

On the order form, complete the following fields:

  • Select Buyer → Choose the buyer for the order. (Mandatory)
  • Invoice Upload → Attach invoice or supporting documents (optional).
  • Order Amount → The total amount of the order. (Mandatory)
Order Details for Seller
tip

Make sure the buyer’s phone number matches the one linked to their Sevi account.
This ensures the request appears correctly on their end.

3. Send Payment Request​

Once all details are filled in:

  • Tap Continue whereby a modal will appear you can either slide down the modal, click Next Step for buyer to pay upfront cash or Confirm Payment for Full Credit buyer as shown below respectively.
Order Details Modal request payment 1 Order Details Modal request payment 1
  • The payment request will appear in your Payments List with a status of Pending.

4. Payment Confirmation​

Once the buyer confirms and selects their payment option:

  • If Pay Later → Sevi processes the credit and pays you immediately upon buyer confirmation.
  • If Pay Now → payment is completed through M-Pesa instantly or Sevi Wallet.

You can track payment status under Payments.

Payments List with Pending

Next: Learn Payment Statuses Meaning.