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Edit/Cancel Payment Request

You can only edit or cancel a payment request when its status is still Pending.
Once the buyer confirms or pays, the request can no longer be changed.

1. Open Payments Section​

  • Go to your Payments tab.
  • Tap on the payment request you want to manage.
  • You’ll see the order details and available actions at the bottom of the screen.
Payments Details Seller Screen

2. Edit a Payment Request​

If you made a mistake in the order details (e.g. order amount):

  • Tap Edit Payment.

  • Update the necessary field:

    • Order Amount

  • Tap Save to update.

Edit Payment Request
tip

Editing is only possible before the buyer confirms or pays. Once confirmed, the edit payment becomes locked.

3. Cancel a Payment Request​

If you want to cancel the payment request:

  • Tap Cancel Payment on the same details screen.
  • Confirm the cancellation when prompted.
Cancel Payment Request

Once cancelled:

  • The payment request will be marked as Cancelled in your payment list.
  • The buyer will receive an SMS notification that the request was cancelled.

4. Track Payment Status​

After editing or cancelling, you can always check:

  • Pending – Awaiting buyer confirmation.
  • Awaiting Shipment – Buyer confirmed payment request, you can now deliver the order.
  • Cancelled – Request cancelled before confirmation.
caution

You cannot edit or cancel a payment request once it has been confirmed or paid by the buyer.

Next: View Payment Statuses and Meanings