Manage Customers

The Customers section allows you to view and manage all buyers linked to your Sevi Seller account.

Viewing Your Buyers

1. From your Seller App, open the Account Relations section.
2. Tap Customers to see a list of all buyers connected to your store.
3. Each buyer entry displays:
   • Buyer Name
   • Phone Number
   • Status (Pending, Waiting On, Active, or Inactive)
   • Credit Limit (if already verified)

Buyer Status Explained

Status	Meaning
Pending	Buyer has been invited but hasn’t completed registration.
Waiting On	Buyer completed initial registration and is awaiting verification.
Active	Buyer has been verified by Sevi’s due diligence team and is eligible for credit.
Inactive	Buyer has stopped transacting or was deactivated due to inactivity or default.

Adding a New Buyer

If you want to onboard a new customer:

1. Go to the Customers tab.
2. Tap + Add New Customer.
3. Fill in their business details:
   • Shop Name
   • Phone Number
4. Tap Add Customer to send them an SMS invitation with a link to download Sevi.

Once the buyer completes registration and verification, they’ll appear as Active in your list.

Managing Buyers

When viewing a buyer’s profile, you can:

• View their credit limit and performance.
• Create a Payment Request of orders for them.
• See all payments history.

tip

Encourage your buyers to keep their Sevi account active and verified.
The more they transact, the higher their credit limits grow — and the more sales you make.