Payment Status
Each payment request on Sevi goes through specific statuses from creation to completion.
Here’s what each status means and what actions you can take:
Status | Meaning | Next Steps |
---|---|---|
Pending | The payment request has been created and is awaiting buyer confirmation. | The buyer needs to review and confirm. You can still edit or cancel the request at this stage. |
Awaiting Shipment | The buyer has confirmed the payment request, and the goods are ready for delivery. | Deliver the goods as agreed. Once confirmed by the buyer, Sevi releases your full payment. |
Delivered | The goods have been successfully delivered to the buyer. | Sevi releases full payment to your seller wallet after buyer confirmation. The buyer then repays Sevi per their plan. |
Refunded | The payment request has been cancelled or reversed, and the buyer’s funds have been reimbursed. | Review the reason for the refund. Contact Sevi Support if you need clarification. |
Archived | The payment request is closed and removed from the active list. | This can happen if the buyer has reached their limit, has unpaid orders, or the request was rejected. Contact Sevi Support if unsure. |
tip
Only Pending payment requests can be edited or cancelled.
Once moved to Awaiting Shipment, the request is locked for processing.