How to Use USSD
You can access Sevi services without the app by dialing *789*7788#.
Main Menu Options
When you Dial, You will immediately see the Main Menu options:
Select Option
1. Confirm Orders
2. Create Orders
3. Repay Orders
4. Verify Payment
5. My Account
6. Support
1. Confirm Orders
If you have orders pending for confirmation they will be listed:
Confirm orders
1. selling company - 2000 KES - PENDING - 07/15/2026
2. selling company - 1500 KES - PENDING - 07/08/2026
3. selling company - 2200 KES - PENDING - 07/01/2026
9. Main Menu
If no orders pending you will see:
Confirm orders
No orders waiting for confirmation.
9. Main Menu
2. Create Orders
Here you can be able to request payments for orders to your connected seller/s:
Make a payment
Select seller
1. selling company1
2. selling company2
3. selling company3
8. Next page
9. Main menu
After selecting seller, you will see:
Make a payment
Seller: selling company1
Enter the amount to pay (KES):
9. Main Menu
Next after entering (e.g 2000), you will see:
Make a payment
Confirm payment
Seller: selling company1
Amount: 2000 KES
1. Confirm
8. Back
9. Main Menu
Next, you will see Split Payment flow:
Pay now amount
Order: USSD-000000000
Amount: 2000 KES
1. Continue to pay order with credit
2. Change pay later amount
8. Back
9. Main Menu
upon selecting option 1 you will be required to enter your 4-digit PIN to confirm payment. (Sevi Access PIN).
The payment will be confirmed, that is, if the limit available fits the full Order Amount. Otherwise an error will be shown.
upon selecting option 2 you will see:
Pay Later Amount
Enter Pay Later amount (Max: 2000):
(Enter '0' to cancel)
When you enter an amount greater than 0 (example 1000) you will see:
Payment Method
Total: 2000 KES
Pay Later: 1000 KES
Pay Now: 1000 KES
Select Pay Now Method:
1. M-Pesa
2. Sevi Wallet (Balance: 0 KES)
3. Back
choose payment method (M-Pesa, Sevi Wallet) and when on success, The remaining balance will be automatically set as Pay Later (Sevi Credit) confirmed.
If paying via Sevi Wallet or Sevi Credit: enter your Sevi PIN → payment completes.
3. Repay Orders
Here all your Active Credit/s will be displayed:
Repay orders
1. selling company - 2000 KES - AGREED - 07/15/2026
2. selling company - 1500 KES - DUE - 07/08/2026
3. selling company - 2200 KES - LATE - 07/01/2026
4. selling company - 4000 KES - AGREED - 11/28/2025
5. selling company - 500 KES - DUE - 03/20/2025
9. Main Menu
Select the credit you want to repay, (e.g 2):
To Pay 1500
Sevi wallet: 0
1. Sevi wallet
2. M-Pesa
3. Order information
4. Back
If Sevi wallet balance is 0, you can choose option 2:
Pay with M-Pesa
1. Pay partially
2. Pay full amount
8. Back
You can pay partially or the full amount.
4. Verify Payment
Check if your payment went through.
Please enter the invoice number, order ID, or transaction ID:
Enter the invoice number, order number or transaction ID to view the status.
5. My Account
If you are new and not completed the initial steps of registration you will see:
Welcome to Sevi! To access your account, please complete the setup:
1. Set PIN
2. Accept Terms & Conditions
9. Main menu
If you have completed the initial 6 steps of onboarding you will see:
Wallet balance: 0 KES
Available Pay Later balance: 2500 KES
Open balance (what to pay): 0 KES
Status: Account is able to trade on credit
1. PIN Recovery
2. Transactions
3. Orders
4. Wallet topup
5. Last payment SMS
9. Main menu
If there is no limit, Status will show "No available credit limit, onboard via app required"
1. PIN Recovery
This option under My Account will help you in changing of your access pin, it will ask for only ID Number and Date of Birth as used during verification of your account.
2. Transactions
See your latest activities (top-ups, withdrawals, or deductions):
Money IN and OUT meaning top-ups and widthrawals/deductions respectively.
Last 5 Transactions
8. Back to account
9. Main menu
3. Orders
This will take you back to the same Pay Orders section
4. Wallet topup
Currently this option will display the Sevi Paybill option steps to Lipa Na Mpesa Method.
=>PAYBILL NO. 4042419
=>ACCOUNT NO. (Your Phone number registered in Sevi)
Upon success the amount will be deposited in your Sevi Wallet Account.
5. Last payment SMS
When the confirmation SMS doesn't arrive in your phone, now you can be able check it via ussd.
This option will showcase the latest payment confirmation including the delivery codes.
6. Support
Sevi support
Call: 0709 924 424
Email: support@sevi.io
1. Request callback
8. Back
9. Main menu
Important Notes
- USSD works only from your registered Sevi phone number
- Payments update instantly in the Sevi system
- Available screens depend on your order and account status
- Never share your Sevi PIN with anyone
- Standard USSD charges may apply
- Terms and conditions apply