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How to Use USSD

You can access Sevi services without the app by dialing *789*7788#.
The menu you see depends on your account status.

1. What You See When You Dial​

A. Credit Customers (With Active Orders)​

If you have unpaid orders, you will immediately see:

Pay orders
a. selling company - 2000 KES - PENDING - 06/26/2025
b. selling company - 1500 KES - PENDING - 06/26/2025
c. selling company - 2200 KES - DUE - 06/26/2025
d. selling company - 2200 KES - LATE - 06/26/2025
e. selling company - 3402 KES - PAID - 07/04/2025

5. Other options

Select an order → choose payment method (Sevi Account, M-Pesa, or Bank) →
If paying via Sevi Account: enter your Sevi PIN → payment completes.

B. Verified / Non-Verified Customers With No Orders​

If you have no active orders, you will see the Main Menu:

1. Pay orders  
2. Verify Payment
3. My account
4. Support
5. Transactions

C. Non-Verified Customers With Pending Direct Pay​

If a seller or agent sents you a direct-pay request:

M-pesa payment prompt
a. selling company - 2000 KES - PENDING 
b. selling company - 2000 KES - PENDING 

5. Other options

Choosing a or b triggers an M-Pesa STK prompt where now you will enter your Mpesa PIN and Send.

2. Main Menu Options

1. Pay Order​

If you have orders you will see:

Pay orders
a. selling company - 2000 KES - PENDING - 06/26/2025
b. selling company - 1500 KES - PENDING - 06/26/2025
c. selling company - 2200 KES - DUE - 06/26/2025
d. selling company - 2200 KES - LATE - 06/26/2025
e. selling company - 3402 KES - PAID - 07/04/2025

5. Other options

If no orders you will see:

You have no orders to pay.
9. Main Menu

2. Verify Payment​

Check if your payment went through.

Please enter the invoice number, order ID, or transaction ID:

Enter the invoice number, order number or transaction ID to view the status.

3. My Account​

If you are new and not completed the initial steps of registration you will see:

Welcome to Sevi! To access your account, please complete the setup:
1. Set PIN
2. Accept Terms & Conditions

9. Main menu

If you have completed the initial steps of onboarding you will see:

Wallet balance: 0 KES
Available Pay Later balance: 2500 KES
Open balance (what to pay): 0 KES
Status: No available credit limit, onboard via app required

1. PIN Recovery
2. Transactions
3. Orders
4. Wallet topup

9. Main menu

4. Support​

Call us: 0709924424
WhatsApp: 0111534438
Email: support@sevi.io

For assistance with your account, orders, or payments, our support team is available to help you.

9. Main menu

5. Transactions​

See your latest activities (top-ups, withdrawals, or deductions):

Last 5 Transactions

8. Back to account
9. Main menu

Important Notes

  • USSD works only from your registered Sevi phone number.
  • Payments update instantly in the app.
  • The screen you see depends on whether you have pending orders or direct-pay requests.
  • Always keep your Sevi PIN secure.
  • Terms and conditions apply. Standard USSD charges may apply.