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How to Use USSD

To access SEVI on USSD platform Dial *789*7788#

0. New User Registration Flow​

  • Goal: Register and set up security credentials.

Steps:

  1. Set PIN
    • Enter a 4-digit PIN when prompted to secure your account.
  2. Set Name
    • Input your full name, exactly as listed on your ID (must be at least 5 characters).
  3. Set Document
    • Choose to complete your onboarding via the app or with an authorized agent.

1. Pay Order Flow​

  • To access SEVI on USSD platform Dial *789*7788#.
  • Select 1: to make a payment for an existing and new order.

Payment for Existing Orders

  • If you have existing orders, upto 4 orders will be listed here.
  • Choose the order you wish to pay by selecting the corresponding number (1-4).
  • Alternatively, select 8 to create a new order, or 9 to return to the Main Menu.
  • After selecting the order you wish to pay, enter your SEVI PIN to authorize payment.
  • You will see the total amount due before payment is processed.

Payment for New Orders

  • Enter 8 to create a new order, you will be presented with a list of available sellers.
  • Select the seller you wish to buy from.
  • Enter the amount you wish to pay for this new order
  • Enter an invoice number or a description for the order.
  • Review your order details: total amount, pay now amount, pay later amount, and seller name.
  • Select:
    • 1 to confirm payment,
    • 2 to cancel the transaction,
  • Press 9 if you wish to return to the Main Menu at any given step.

2. Credit Management​

To access SEVI on USSD platform Dial *789*7788#.

  • Select Activie Credits by Entering 2 to manage and pay for open credit installments.
  • Choose the installment you wish to pay by selecting the corresponding number (1-4).
  • Enter your SEVI PIN to authorize and process the payment for the selected installment.
  • Press 9 if you wish to return to the Main Menu at any given step.

3. Account Information​

If you would like to check your account balances and available limits, follow the steps listed below.

Steps:

  1. Select Account from the Main Menu.
  2. Your credit balance (amount due), limit balance (available for new orders), and wallet balance will be displayed.
  3. Press 9 to navigate back to the Main Menu.

4. Help Section​

  • To get help or contact customer support, follow these steps

Steps:

  1. Select Help from the Main Menu.
  2. Type in your question to receive automated assistance.
  3. For further assistance, contact support via:
    • Phone: 0111534438
    • WhatsApp: 0111534438
  4. Press 9 to return to the Main Menu.