Orders Overview

The Orders page in the Seller Admin Portal provides a full view of all your customer orders — helping you track progress, payment status, and delivery updates in one place.

What You Can Do

• View all customer orders made through your Sevi account.
• Filter and search for specific orders quickly.
• Check payment and fulfillment status.
• Create new payment requests directly from the same page.

Orders Dashboard Layout

1. Search and Filter

Use the Search Bar at the top-right to find orders by Sevi Invoice number, Amount or Customer Phone number.
You can also use the Filter option to narrow results by particular date range or fulfillment status.

2. Orders Table

The main table displays key information for every order:

Column	Description
Name	Buyer’s full name.
Invoice Number	Unique order reference number of Sevi.
Shared Reference	An additional reference number for tracking (Seller invoice).
Payment Status	Shows order payment progress (e.g., Paid, Pending).
Total	The total order amount.
Created At	Date when the order was created.
Fulfillment	Order statuses
Phone Number	Buyer’s registered number.

and many more which you can view by clicking the top-right three dots(⋮) and then choose columns you want to see.

3. Actions

• Click + to initiate a new request of payment for new orders.
• Use the (⋮) menu on the top-right for additional admin actions or quick shortcuts.

4. Prompt Customers for Direct M-Pesa Payment

• Click the specific customer and a window will popup from the right.
• You can click Pay Now (M-Pesa) option and ensure the phone number is correct.
• Click Confirm Payment and the customer will receive a prompt to enter their Mpesa Pin to finalize the order payment process.

Navigation Tips

Use the left sidebar menu to quickly move between key areas of the portal:

• Orders – Track and manage all customer orders.
• Transactions – Review payment statements.
• Customers – Manage your buyers list.
• Dashboard – View sales performance and summaries.

• Get Help – Check our Docs Guide. .
• Settings – Configure wallet, sales, or API integration preferences.
• Profile – Manage company business details and other info.

The Orders page gives sellers a centralized, organized way to monitor customer activity and payment progress — ensuring every sale and delivery is tracked smoothly.